Attachments to a ticket are stored within the Help Desk System (treeage.zendesk.com). They are not attached directly to email notifications generated by ticket updates. However, there will be links in the email notifications to access those attachments. To access the attachments, you must login to the Help Desk System.
Click here to access the main page of the helpdesk system. Then click the "Sign In" button in the top right corner of the page.
- If you have already created an ID and password, you can login there.
- Since you have already submitted a support ticket, there will be a login ID setup under your email address. However, you may need to click "forgot my password" and reset your password before you can login to the system.